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We offer support on our range of different software with
possibility to have and agreement for updates and technical support.
Update Agreement entitles to
- Administrator support regarding handling problem within the product free of charge
- Possibility of download the latest version of product, within same functional level, from Internet free of charge
- Discount on cost of labour if visit needed by one of our application engineers at your site
When you enter download page your login will give access to the latest version of your software e.g.
LargoSynergy M3,
LargoMatch2000.
The system administrator will be automatically informed as soon as new version is released together
with
documentation
of added
functions.
Once per year a hard copy on CD or USB-stick with the latest relaesed version,
will be sent to
responsible contact person.
Technical Support
We have the possibility to offer application support and preparation of colour calibration databases for match
prediction, in different ways.
Our application engineers can come to your site or we can support by phone, mail or "hands on" over internet.
| For hands on support we use TeamViewer QuickSupport, available here |
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How to get in touch with our support
mail to appsupport@largoinnova.se for application
phone: +46 (0)300-514 62
mail to techsupport@largoinnova.se for IT related problems
phone: +46 (0)300-514 61
Enquiry about support via phone can be done weekday (Mon-Fri) between 08.00-16.00 central European time. On day before Swedish
public holiday we may close earlier. If, we will inform in list below.
Public Holidays 2012 on weekday when officewill be closed:
| Date |
|
| 6 Jan |
the Epiphany |
| 5 Apr |
Maundy Thursday, office close at 13.00 |
| 6 Apr |
Good Friday |
| 9 Apr |
Easter Monday |
| 1 May |
Labour Day |
| 17 May |
Ascension Day |
| 6 Jun |
National Day |
| 22 Jun |
Midsummer Eve |
| 2 Nov |
Eve before All Saints' Day, office close at 15 |
| 24 Dec |
Christmas Eve |
| 25 Dec |
Christmas Day |
| 26 Dec |
Boxing Day |
| 31 Dec |
New Year's Day |
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