Service and Support in relation to covid-19

Published on 2020-03-13 in Company News

Delivering a continuous service and support for our software solutions is what we do and have done for over 30 years. Given the outbreak of covid-19 (corona), we would like to share our contingency plans in order to secure operations of your LargoMatch/Tint 2000 and Synergy M3/Q3/T3 software.
 
Increased readiness
Largo Innova and Innova Nordic takes this situation very seriously and has reviewed and updated our contingency plans for the last days and weeks. We continuously monitors the situation and we are ready to act in order to secure operations. As always, we have processes, routines and teams in place in order to ensure an uninterrupted delivery of our services.
Actions until today
We have established general rules for all employees on how to avoid infection. The rules are in line with the recommendations of the Public Health Services in the Nordics.
All employees are instructed to stay at home in case of a suspected or confirmed infection.
All employees are instructed to daily take home the equipment needed in order to be able to work from home if the need arises.
We have limited our travel and face to face meetings in favor of online activities
For maintenance service and calibration we offer in-house repair on instruments if Customer is in restricted area or have visitor restrictions. If travel necessary we must check status with the Swedish State department before anything is agreed with Customer.

In case of an escalated situation
If the situation escalates our executive team will function as our crisis management team and conduct daily online meetings to be able to act swiftly to secure operations.
We have planned for several types of escalated scenarios. If needed, we are ready to enforce actions in order to maintain operations.


Further information
We will do our utmost to secure operations, also in case of an emergency. If the situation escalates or rapidly changes, we will inform you as soon as possible. Information regarding this will be posted here on our webpage.